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3089 Topics

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cabelsieBeginner
asked in Other

Cant upgrade phone due to 45 day wait but my account is older

My phone just broke sadly and ive been trying to upgrade to get a new phone, the issue i have is that the site keeps telling me my account needs to be 45 days old in order to do so. Ive had this account for over a year, my bill is paid as well as my tab so i have no idea what to do from here. 

2
Mayumi
1 year ago
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MdewBeginner
asked in Purchases & Returns

Pay off tab only

I have a tab balance of ~$100 and tab bonus balance of $150. If I pay off my tab balance of 100, what happens to the other 150? Do I continue to pay off that bonus balance amount on a monthly basis? And can I get a new phone after paying off the tab with the bonus amount still on my account or do I have to pay off both? TIA

2
M
1 year ago
Nathan Harkes
Nathan HarkesBeginner
asked in Tips, Tricks & Troubleshooting

Koodo is a bad company

This company is a scam and a half. Without any contact they changed the account number and my auto payments went into the air. After hours on the phone they blamed me, Misha threatened to cancel helping me and would not let me say a single sentence, no one could show me the change I made 2 months ago and no one could provide a signed contract besides my original from 7 years ago. Reps don’t give dealer numbers or provide you with anything to hold them accountable. DO NOT USE THIS COMPANY. THEY ARE HORRIBLE PEOPLE.

2
M
1 year ago
G
GeellBeginner
asked in Billing & Payments

service discunnection mail

Hi I got an urgent mail about payment required to avoid service disconnection but i already paid my bill 2 days ago. It says today is deadline to keep my account and I think it takes time for the money to be processed (also it’s sunday right now)In this case, will the service be disconnected?

2
R
1 year ago
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Rob BruceAdvisor
asked in Billing & Payments

Pixel 6 and the kind scammy thing

Why are they still trying to charge $320 + $10 for 24 months for basic tab on a phone only worth 399 on the google store?

6
Sophia
1 year ago
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Csb96Beginner
asked in Purchases & Returns

Where can I buy a sim when I arrive to Canada

I am about to move to Canada, I land in a few days. I was wanting to know where I can buy a prepaid sim card when I arrive. Are they available in the airport? (I'm flying into Vancouver)

1
Dinh
1 year ago
W
w1014Connector
asked in Billing & Payments

ATU Discount 10% - PP15 missing

I’m on prepaid account for years, I have Automatic Top-ups Enabled with amount $15 monthly, I use to get a 10% discount on the Top-ups amount - $1.50 per month, however, I have just discovered that the 10% discount has been missing since June 2022. Could anybody help?

12
W
1 year ago
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NatmanBeginner
asked in Other

I can't receive SMS emails

I’m trying to receive notifications from my broker, but they only offer email or SMS email address notifications. When I try to put (MyPhoneNumber)@msg.koodomobile.com it never works. Is this something I have to enable? From looking at past posts it seems people are complaining about spam, so is it disabled by default? 

2
M
1 year ago
O
OctoberlalehConnector
asked in Other

my service is not working.

Everytime I try making a call it says my phone is not active on my service. My balanced is paid in full so I'm not sure why it isn't working. I scheduled a call back but most likely won't receive the call. How do I get in contact with a rep as everything is automated now and no help!

7
R
1 year ago
C
CaMaWaBeginner
asked in Billing & Payments

If my bank doesn't finish my transaction in time, will I be charged extra?

I sent money to pay my bill yesterday from my mobile banking app, and it still hasn’t shown up on my self serve. My payment is due on the 24th. Will I be charged extra if the bank doesn’t send the money in time?

2
R
1 year ago
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leahleahBeginner
asked in Plans & Add-ons

I would like to see if the $45 for 6gb plan could be applied to a new phone

Can the $45 6GB plan be applied to a new phone if I decide to get a new phone? I’m a long-time customer just wanting to know. Thank you.

1
D
1 year ago
S
sarahk_cBeginner
asked in Purchases & Returns

Purchase new phone online, don't need sim card

I’d like to purchase a new phone online to avoid paying the unnecessary $50 activation fee when you go in person to purchase a phone. However, I’m wondering if there’s a way to opt-out of the new sim card which also costs an extra $5?I don’t need a new sim card since I will be able to use my existing Koodo sim card with the new phone. I’ll already have to pay the $10 shipping fee for the new phone, but I really don’t want to pay the extra $5 for something I don’t need. I know it seems silly to get heated over $5, but it seems like no matter how I get a new phone (online or in person) Koodo is forcing me into paying some sort of extra fees and its frustrating. Any way to get around the new sim card fee?

2
R
1 year ago
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WanderlustusOrganizer
asked in Plans & Add-ons

4G Data Usage

Hi, folks.  I just signed up for 4G.  I created a hotspot on my phone then used my tablet to access it, then ran a couple of speed tests, browsed for a few minutes, and played the first 15 seconds of a 480p video.  Now my account shows I’ve already used .8 of a gig?  Almost a full one third of my monthly 3gigs?  Something is wrong with this picture, as even viewing a 480p video for a full hour should only take up between 500 - 600 megs.  Anyone have any input on this?  Cheers.

6
W
1 year ago
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MayaniConnector
asked in Billing & Payments

How to contact a customer service rep about my bill?

Hello, I tried to find a phone number to reach customer service and found that there were none.I am trying to talk to customer service about my billing as there is an extra charge. The charge is only in my billing and not in my usage folders, and I’m not even provided with a date for the charge.I have already reviewed my bill and asked the Koodo assist digital rep for help.How do I contact someone to get more information on the charge?Thank you.

9
M
1 year ago
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neffjephewBeginner
asked in Self Serve

New line BYOD online?

I want to add a new line to my account (I already have two lines active). I have a device (Pixel 6a). Is there anyway to get it up and running online without waiting for a SIM card to arrive via mail? Can I pick one up in store (regular or eSim) without having to pay $50 for activation?

2
D
1 year ago
H
Huzhuz911Beginner
asked in Billing & Payments

PST charge

Hello! Just wondering if getting charged PST in bills even after moving to Ontario is normalThanks!

5
Chris Koodo
1 year ago
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WanderlustusOrganizer
asked in Plans & Add-ons

Frustrated with Customer Service

Hi, folks.  First time posting.  A couple of days ago I switched from the $15 account to a $30 with 1gig 3G, plus 2 more gig when I authorized automatic payments.  This was done through a customer service callback.  3G was way to slow for my needs so I scheduled another callback to switch to the $35 with 1gig of 4G and 2gig more with automatic payment, and this time got a CSR who was ridiculously rude.  I was immediately charged the full fee even though it had been only a day since last changing accounts.  Still, I was assured that yes, now I had a monthly account with 3gig of 4G per month.  Turns out nothing has changed on my account.  Still on prepaid, $30, 3gig at 3G.  I’m getting so frustrated with this nonsense.  It shouldn’t be so hard to upgrade one’s account.  Now I have no choice but to schedule another callback and waste more time sitting around waiting for them to call, hoping this time it will work.

5
W
1 year ago
C
cara.roseBeginner
asked in Purchases & Returns

Unknown Part

 I just purchased a preowned iphone 11 pro maxIn general settings, under ‘Parts and Service History’ the display is saying “unknown part”any way I can fix this??The full message is: “ Unknown Part - unable to determine if your phone display is a genuine apple part. This could be beacuse the part is non-genuine, not functioning as expected, or installation is incomplete.”Thanks for any info

2
R
1 year ago
J
JackJonesBeginner
asked in Billing & Payments

koodo service SUX!!

You are by far, THE WORST CELLPHONE PROVIDER I HAVE EVER HAD THE DISPLEASURE OF WORKING WITH. When I call Koodo, I WANT TO SPEAK WITH A LIVE PERSON, not doing this Koodo assistant crap/we'll call you tomorrow B.S. You guys better get your shit together and provide better service because I will absolutely pay my phone out and move to a different provider.😡😡😡😡😡 Your lack of professional service sux!!

4
G
1 year ago
C
ClufferBeginner
asked in Billing & Payments

Combining my account

I would like to combine my accounts because I started two by accident. It is same name, email, and address for 2 lines.

3
D
1 year ago
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Emma9658Beginner
asked in Tips, Tricks & Troubleshooting

Have you ever used the iOS system repair tool? Are they really works?

There are some green lines on our iPhone 11 screen, it wasn't dropped on the ground or soaked in water. I am suggested to use some iOS system repair tool to solve the software issues, such as Tenorshare or Joyoshare UltFix, are they really works? Any one used them?

2
E
1 year ago
S
So SinfulRockstar
asked in Other

long time customer, Requesting call back for help. Disabled and have a few inquiries

TEAM MANAGEMENT NEEDED FOR HELP FOR LONGTIME LOYAL CUSTOMER IF KOODO FOR MANY YEARS CUSTOMER 

2
M
1 year ago
C
Crazy Chicken LadyBeginner
asked in Other

Gave out koodo account number

Someone called claiming to be with Koodo and Bell. a family member gave account numbers. Can they change their account number or what is an immediate action to take? Waiting for a scheduled call back from koodo but not for a few hours and want to take action now. What can I do? 

4
M
1 year ago
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mrduvalBeginner
asked in Billing & Payments

cancelling plan on behalf of father

I am trying to find out how to cancel my fathers plan; he has had a stroke in BC, and no longer has capacity; however I am in the UK. The only details I have are his phone number. The automated self service is of zero use, since a call back only occurs to either his number, or to a “non international number”. The Koodoo site is not forthcoming in terms of contact options; I found a number, called from the UK, then after pressing series of options was told to choose the call back option on self service, at which point the call disconnected!I would welcome any suggestions! Whilst I am more than happy to pay my Dad’s outstanding bill, I also need to cancel his contract, and draw a line under this.

2
M
1 year ago
A
AlbaneBeginner
asked in Plans & Add-ons

Not able to activate seasonal hold from abroad

I am trying to activate the season hold plan but as I am already abroad, the call back option is not possible.  What are other ways to activate seasonal hold plan please?

3
D
1 year ago

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