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Unanswered questions

2811 Topics
A
abhattBeginner
asked in Prepaid
new unlocked phone, same prepaid plan

I currently have a prepaid plan. My current phone is getting old so I’m looking into buying an unlocked phone from a store. Will I be able to put the SIM I have currently into the unlocked phone and continue to remain on my prepaid plan? 

2422
C
2 years ago
J
JL LamontagneBeginner
asked in Tips, Tricks & Troubleshooting
Galaxy A12 Compatibility?

I had to replace my wife’s phone while in the US a few weeks ago., with a Galaxy A12, factory unlocked.  Worked fine with a US Network, but when we returned to Canada, and inserted our local sim card, it did not recognize it.  So I am hoping Koodo will work. FCC:  Galaxy A12 SM-A125F (FCC ID: SMA125F), The device supports GSM 850/1900, WCDMA Band V, LTE Band B5, and B41, 2.4GHz WI-FI, and Bluetooth!The model number on this phone is SM-A125U1/DSIs it fully compatible? 

1802
M
2 years ago
B
BenQBeginner
asked in Plans & Add-ons
Data roaming when addon removed.

Will I have access to data overseas if "international data roaming" is removed from my account?I got it removed from my account and I specifically do not wanna have access to data overseas so that I am not charged by mistake for anything when travelling. Will my phone still connect to some network, consume data, for me to eventually be charged something even if "international data roaming" is off? p.-s.: I am not talking about easy roaming.

1584
B
2 years ago
Shafik Islam
Shafik IslamBeginner
asked in Purchases & Returns
Switching from Virgin to Koodo

Have been with Virgin 4 months. Using phone and plan. Paying $55 a month for both phone (Samsung A52) and 12GB data unlimited canada wide talk and text. Is there any option to switch to Koodo in the midway of contract with Virgin? If yes, then how. Please help me out here.

7961
M
2 years ago
Bryant Book
Bryant BookBeginner
asked in Tips, Tricks & Troubleshooting
Problem with changing my phone on an app

so i changed my phone number today, but i have a tiktok account that was connected to my old phone number….and now i cant change my old phone number on my tik tok account….does anyone know if my old number is still with koodo in their system ?

322
M
2 years ago
J
jbcostanBeginner
asked in Tips, Tricks & Troubleshooting
I have no voicemail but cannot get rid of the voicemail icon in my status bar

as the title said. I have 0 voice mail and I cannot get rid of the icon at the top of the status bar. I’ve cleared the cache in app settings and it’s still there. I have Pixel 4a

6272
M
2 years ago
ALWP
ALWPBeginner
asked in Purchases & Returns
looking for the A52 5G

Hello Koodo community, I am looking for the Samsung A52 5G because of the great camera but still reasonable price.I can’t find it under ‘shop’ koodo. Would it be called something else? Or which samsung should i go for if I dont need 5 cameras but do want 1 great quality camera! 

833
M
2 years ago
N
Nancy321Beginner
asked in Tips, Tricks & Troubleshooting
Pre-Paid to Monthly Switch Problem

Recently I purchased a new sim card to switch from a Koodo pre-paid account  to Koodo monthly.  I was told to wait to receive the new Sim and then follow instructions sent by email to set up the new account so that I could keep my old phone number.  I followed the directions and the new account is working, I can see my usage on the self serve site, I can call in and out, receive texts, etc.  However, it is a new phone number and my old phone number does not work.  Does anyone know if I probably missed a step to transfer the number properly and if so is there a way for me to correct this.  It is an iphone, I attempted to manually enter the correct phone number but the phone automatically reverts to the new phone number that was provided with the new Sim.  Help?

1562
M
2 years ago
M
memphisBeginner
asked in Other
How to flag scam texts to Koodo

I just received a scam text. Is there a quick and easy way to flag the number and forward the content to Koodo so that they could actually try to prevent more users from receiving it? The text claims to be from Costco with an interac e-transfer for me.  

33784
M
2 years ago
K
KojiMariYuBeginner
asked in Other
Will close account be effective immediately or until end of billing cycle?

I’m a monthly plan koodo user and currently in Canada, but will move to another country next month. I’m hoping to close my account before I leave but also want to continue using all the services up until when I arrive at the new country. So was wondering if closing account will be effective immediately or will it be applied at the end of the billing cycle? If the closing will be effective immediately, is there anyway I can continue using my phone until I arrive at the new country? Do I need to switch from monthly plan to prepaid plan for this? Thanks!

4262
Boa_Guy Koodo
2 years ago
S
SmithMarBeginner
asked in Other
Moved to Austrlia - why won't Koodo let me transfer my number to another provider?

I moved to Australia in December so I need to transfer my phone number to another provider, and I have been trying to do that since January.Whenever my new provider sends a port request, Koodo rejects the request with the reason being “did not approve confirmation request”. Well out of 10+ port requests I have received only three approval text messages. The first message said I did not need to reply, which was obviously false. The second and third messages arrived at 1:15 AM and 3:15 AM when I was sleeping. Since there is only a 90 minute window to reply, I was not able to approve the transfer at those times. I have not received a transfer approval text since February 2nd, despite repeated transfer requests.I have tried phoning Koodo, and of course it is impossible to talk to a human being. The customer service line just redirects you to the digital rep. The digital rep is useless for this problem. I have tried scheduling a callback multiple times, but Koodo will not call me, just send

2003
Dinh
2 years ago
A
ACCABeginner
asked in Other
How can I mak an international collect call from my cell phone?

How can I mak an international collect call from my cell phone?

3921
Dinh
2 years ago
H
HendrixBeginner
asked in Tips, Tricks & Troubleshooting
Chargeur

J’ai reçu un appareil de marque Samsung Galaxy AO3S mais aucun chargeur n’était inclus.Est-ce possible d’en trouver un compatible avec cet appareil?

511
Allan M
2 years ago
J
JK001Beginner
asked in Tips, Tricks & Troubleshooting
Data Usage in Connections/usage

I just received a new phone that I ordered online to replace my old one, and I upgraded the data plan to 15 GBs. Why don’t I see the 15Gigs when I go into Data usage on the phone, I only see 2 Gigs. I do see it when I log into my account, but not on my phone. Any thoughts?Thanks

441
Sophia
2 years ago
Wycliffecymro
WycliffecymroConnector
asked in Other
What is [myphonenumber]@msg.koodomobile.com?

When I get a message from [myphonenumber]@msg.koodomobile.comsaying "You've received a message from a Koodo Mobile Customer," is this for real or a scam?

45967
BobTheElectrician
2 years ago
C
cmokBeginner
asked in Other
Spam call that changes phone number every time

Recently, I have been receiving tremendous amount of spam calls. I have to tried to block the number each time, but it seems like the phone number changes slightly (see the last four digits) each time. Is there something I or Koodo can do? The call control function is not an option because I do have to work with my phone all day.me source changes in every call (see attached)

2143
C
2 years ago
Mika Frost
Mika FrostBeginner
asked in Tips, Tricks & Troubleshooting
why do incoming calls need to press a number to connect?

iPhone user here,I’ve checked my phone settings and I don’t believe this is happening due to my iPhone so I’m asking Koodo members for help! When someone unknown or a number that has never called me before tries to call me, they are prompted to press a number before being able to connect to a call. Why would this be happening? I’ve missed very important calls due to people being confused about the prompt to connect to a cell phone number, I’m hoping I can have some help on fixing this without having to wait on hold with Koodo customer service. I really appreciate the time  

8131
Allan M
2 years ago
1
1234Koodo1234Beginner
asked in Billing & Payments
Phone is blocked due to not paying but i have paid and i cant call the help line

I paid my 350 dollar bill and yet my service has been cancel by koodo with out any notification. I have been trying for months to organize a call back and no one has helped me. I have been paying way too much to be dealing with such horrible service. If I cannot have a solution today, I will cancel. Could someone please help me find a way to get my service back.

3975
Boa_Guy Koodo
2 years ago
S
StoftyRockstar
asked in Tips, Tricks & Troubleshooting
Text Messages - Not Showing As Read (Receipt)

Hi everyone, I have a question. Is anyone currently experiencing this or in the past…I have a Samsung Galaxy S10. Up until the last few months, my read receipts feature has not been working. The feature is enabled on both my phone and the other end (user).I have both mobile data and WiFi on. I don't know why it stopped. I read a few minutes ago via a general Google search that the carrier must support this feature.Did Koodo make a change to not offer this feature anymore? That all said, my phone has been power-cycled several times, the firmware is the most recent. I even performed a factory reset of the settings. No change.  Thank you, Steve

3643
Dinh
2 years ago
jcornelsen1
jcornelsen1Beginner
asked in Plans & Add-ons
US Roaming Pay Per Use SMS

I’m going to the US for 3 days. May only need to use SMS. The pay-per-use rate is listed as $10 per 100 outgoing texts. Does this mean I pay $10 no matter what and can send up to 100 texts?In other words, if I only sent two texts, do I still pay $10? If this is the case, Easy Roam is obviously the way to go.Thanks!

2763
R
2 years ago
M
MallokayBeginner
asked in Plans & Add-ons
Phone Upgrade

is it possible to finance/upgrade my iphone while keeping the same plan?

1644
Sophia
2 years ago
MGWYOW
MGWYOWBeginner
asked in Other
Access Text Records?

I’m a former Koodo customer (April 2019-August 2021) and need a copy of my text records for when I was a Koodo customer, specifically from the period of May 2019-December 2019. I’m engaged in a dispute with my car dealership over promises made to me by the sales rep, and require access to text conversations he and I had in order to prove to the dealership what was promised to me at the time of sale. I have repeatedly called the customer service phone number for Koodo (1-866-995-6636) but cannot for the life of me get through to a customer service representative for assistance. Every time I call, I get directed to a series of pre-recorded messages and then get disconnected. 

17752
M
2 years ago
C
CindyCBeginner
asked in Other
Customer Service/Porting number away from Koodo

I am a Koodo Customer. I am currently out of the country and would like to pre-authorize my phone number port-out (leaving Koodo), since I do not have access to my Canada phone service. I am told that I need to complete an EID quiz (extended credit quiz) to pre-authorize number port out.My issue here is that I would like to talk to a customer/support agent while out of country, but it seems to be impossible because the digital system keeps insisting on a call-back, and I do not have a Canadian number anymore.  What can I do in this situation? Is there a way I can speak to an agent over the phone without a Canadian number? Thank you. 

5462
M
2 years ago
Mohammad Khadra
Mohammad KhadraBeginner
asked in Plans & Add-ons
visual voicemail limit

What is the limit of the number of stored voicemails for people using visual voicemail?

1612
M
2 years ago
KJ8
KJ8Beginner
asked in Tips, Tricks & Troubleshooting
Can't block a spammer

Hi!  I keep getting text messages from a spammer.  And when I go to block it, the block action is greyed out, with only the add to contact option.  The spammer sends a text message using an email: charfauros@ preferencs.sbs .  Anyone else receive those?  Any idea how to block it?

1381
R
2 years ago

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