Mobile Masters FAQs

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  • Updated 3 years ago
Who are the Mobile Masters?


Got a question? The Mobile Masters can help. These friendly problem-solvers are on a mission to help you out with the forces of their collective brainpower. So whether you have a question about your phone, rate plan, or add-ons, the Mobile Masters are here to help you. 



How do I become a Mobile Master?

Every three months, Koodo looks for the next brightest minds that have made the biggest and best contributions to the Koodo Community.

To make our picks, we look through the quarterly leaderboards to see who is earning the most points.


But since there are a lot of budding mobile experts out there, we whittle down the list even further by looking at things like how positive, knowledgeable and helpful you are. Put it all together, and voila! A Mobile Master is born.

So keep participating in the Koodo Community. Keep making those brilliant suggestions. And keep doing your thing and you just might join the amazing ranks of the Mobile Masters.



Why should I become a Mobile Master?

Do mobile phones get you going? Do you dream of exciting new apps? 

The Mobile Masters is a special group who earn recognition and privileges within the community


for lending a hand. They also get behind-the-scenes access to select Koodo projects plus the odd Koodo swag. And last but not least, Mobile Masters will get the opportunity to borrow and test the latest phones. 



Can anyone sign up to test new products?

The tester phone and loaner phone options are perks reserved for the official Mobile Masters (see question “Do the Mobile Masters get free phones?” above, for more info). Keep contributing to the Koodo Community and you could get access in no time.



What do I get for becoming a Mobile Master?

As a Mobile Master, you get bragging rights for being a key contributor to the Koodo Community.  You’ll be showcased on the Mobile Masters microsite, blog, the Koodo Community and you get up to three free phones per year to test and use (see previous question for more info). There’s also an awesome swag kit full of surprises for every Mobile Master.



When will I get my swag kit?

As one of the perks of being a Mobile Master, you’ll receive a swag kit  to welcome you to the ranks of the Mobile Masters. Each kit is individually packaged, so it can take up to four weeks to be delivered.



What if I don’t want to be a Mobile Master anymore?

We’d be sad to see you go, but just let us know and we’ll remove you from all communications.



Are the Mobile Masters getting paid?

The Mobile Masters don’t get paid, but they do receive a number of exclusive perks for all their hard work.



Do the Mobile Masters work for Koodo?

The Mobile Masters don’t work for Koodo. They’re customers and fans just like you. Koodo employees are not eligible to become a Mobile Master.



How long do I get to be a Mobile Master and can I lose my Mobile Master status?

Every few months, we’ll add new Mobile Masters to the team. Mobile Masters will get to keep their perks as long as they keep up the great work by continuing to be positive and helpful to others in the community. It’s important that Mobile Masters continue to try to answer as many questions as they did when they first became a Mobile Master. The number of questions answered helps each Master earn points, which then helps determine where they rank on the quarterly leaderboard. If they disrespect their fellow Koodo Community members, we’ll revoke their status. Any personal attack, excessively crude language, religious debate, spam, advertisement, lack of consistent participation or irrelevant posts will put their Mobile Master status at risk. Koodo reserves the right to revoke one’s Mobile Master status at any time and for any reason, as well as change or remove any aspect of the program, for example, the Great Phone Loan perk.
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Koodo Mobile, Employee

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Posted 3 years ago

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