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travel pass issue

  • May 5, 2026
  • 1 reply
  • 21 views
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I may have inadvertently signed up for two travel passes. How can I be sure I won't be double billed?

Best answer by Georgia Koodo

Hi ​@Dogtor, you generally can’t sign up for more than one instance of the same travel pass at the same time. 

We’ve checked your account though and the travel pass was not successfully added.

If you’ve tried adding it in self-serve, we’d recommend trying to activate it via SMS. For the Europe Easy Roam 14 Day Pass you would text EU14PASS to 7626 from the line in question.

You can find more information on the passes here. 

1 reply

Georgia Koodo
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  • Georgia Koodo
  • Official Rep
  • Answer
  • May 6, 2026

Hi ​@Dogtor, you generally can’t sign up for more than one instance of the same travel pass at the same time. 

We’ve checked your account though and the travel pass was not successfully added.

If you’ve tried adding it in self-serve, we’d recommend trying to activate it via SMS. For the Europe Easy Roam 14 Day Pass you would text EU14PASS to 7626 from the line in question.

You can find more information on the passes here. 

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