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How do I cancel and addon?

  • May 1, 2026
  • 3 replies
  • 50 views

I want to cancel device care for a phone that I would just replace if it needed repair. I went to the manage add on page in self help. It only allows you to add things, not remove them. What’s the secret?

 

Best answer by Dennis

Is this what your self serve add-on page looks like?  Are you able to click the “X” to remove the add-on?

 

 

3 replies

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  • Mobile Master
  • Answer
  • May 1, 2026

Is this what your self serve add-on page looks like?  Are you able to click the “X” to remove the add-on?

 

 


Koodo
Forum|alt.badge.img+4
  • Official Rep
  • May 1, 2026

Hi ​@Oakville user, we’ve sent you a private message to confirm some details. Please check your community inbox when you get the chance, thank you!


That's what it looked like but the x didn't do anything. I was able to make the change after contact by Koodo. Thanks.