Koodo Community
Question

Access to billing details

  • 29 April 2024
  • 4 replies
  • 39 views

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4 replies

Userlevel 7
Badge +4

Hi @jorgerios 

Just to confirm, does this happen when you try to see your bill in self serve?

Have you tried on a different device or browser? 

Hi, I paid my recent phone bill using my online banking services. I had an old koodo account from a couple of years a go set up with my bank account and the money was sent to my old koodo account instead. I paid it on April 22nd. How do I get that money back? Is there a number I can call to get it sorted out?

Hi, I paid my recent phone bill using my online banking services. I had an old koodo account from a couple of years ago set up with my bank account and the money was sent to my old koodo account instead. I paid it on April 22nd. How do I get that money back? Is there a number I can call to get it sorted out?

Userlevel 7
Badge +4

Hi @Dvandyk 

Please schedule a call back through the virtual assist or dial #227 from your Koodo phone so a rep can assist.

 

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