Koodo Community



Why isn't my phone sending picture messages anymore?

I have a Nokia Lumia 520 through Koodo and my plan includes MMS messaging and it was working fine up until the other day. Now I can't send or receive picture messages. My phone also did updates just before I realized I couldn't send or receive pictures. HELP!

5 replies

Userlevel 3
Have you restarted your phone since the updates? Data needs to be turned on to Send and Receive MMS. Try that and let us know so we can try more if required or move on to other issues. Thank you.
I have restarted because I thought that that could be the problem, but it's still not working and my data is on.
Userlevel 6
Are your APN settings set up correctly?

Find "mobile network" Slide your finger left on the display.
Press Settings.
Press mobile network.

Create new data connection
Press add internet apn.

enter this information, or verify that it's already entered like this

Name: KOODO 
APN: sp.koodo.com 
Port: 80 
Username: leave blank 
Password: leave blank 
Server: leave blank 
MMSC: http ://aliasredirect.net/proxy/koodo/mmsc ;
MMS Proxy server: 
MMS Port: 80 
MCC: 302 
MNC: 220 
Authentication type: No set 
APN type: Not set 

Thanks so much! That did it!
Userlevel 6
cara9002 . wrote:

Thanks so much! That did it!