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Nokia lumia 520

I have a Nokia Lumia 520 with koodo mobile. I bought an unlock code for it from the phoning customer service. When i put a telus Sim card into the phone it didn't ask for an unlock code at all it just connected. Now Picture messaging and data is not working on the phone. What do i need to do to make it work.

5 replies

Userlevel 7
Badge +4
You probably need to enter the correct APN settings for Telus, not Koodo. Check Telus: http://mobility.telus.com/en/NS/Nokia-Lumia-520/troubleshooting-001850.shtml Also: http://mobility.telus.com/en/BC/phones-and-devices/setupdata.shtml
ok cool i got internet on the phone working however i still cannot receive Picture messages. I'm not sure what im doing wrong but a link to that app would be really helpful.
Userlevel 3
Hi Jeffers MMS has some issues on WP8 when moving around carriers, your best bet is to download the Nokia access point app. This will allow you to select your carrier and will set the APN info for you. The app is not searchable in the market but if you go to the below link from your phone it will direct you to it. Once the app is installed you will find it under the settings for the device. If you still have issues you may need to delete your current APN info and select the carrier again,. http://www.windowsphone.com/en-ca/store/app/access-point/ce3895c7-01d0-4daf-a4c3-25c10463942d
Userlevel 7
Badge +4
Jeffers, your phone is not unlocked. Koodo/Telus have the same MCC-MNC and the phone itself cannot distinguish between those two SIMs. When you insert a non-Koodo/Telus SIM, you'll be prompted to enter your unlock code. As for your APN settings, go to: http://julip.co/2012/12/lumia-810-cha... Follow the instructions there and you'll be good to go in no time.
Dear people of the forum i really love your hard work and dedication to helping out one another, its quite inspiring. I have got the picture messaging working now im very happy and so is my girlfriend. THANK YOU GUYS SO MUCH FOR ALL YOUR HELP