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No service after switching to new device


How do you change a device on prepaid. I was given a new phone (same type of sim card) and it is unlocked but when I put in the sim card it still says no service.

11 replies

Userlevel 6
There shouldn't be any special steps, but make sure your new phone is enabled for Koodo's 3G network. (What model of phone is it? I could tell you how to check.) Also, make sure the phone is compatible by clicking here.
I did check for compatible and it is. It is a Nexus One Phone says my phone number, but network unknown.
Userlevel 6
F L wrote:

I did check for compatible and it is. It is a Nexus One Phone says my phone number, but net...

So it's an Android. In settings there should be a wireless and networks section with an option that says More, More Settings or More Networks. Click there, then click on Mobile networks. There should be an options that says "Use Only 2G Networks" or "Network Mode." If it's the first one, make sure it's off. If it's the second make sure you're not set to GSM or 2G only.
F L wrote:

I did check for compatible and it is. It is a Nexus One Phone says my phone number, but net...

yes and yes
Userlevel 6
F L wrote:

I did check for compatible and it is. It is a Nexus One Phone says my phone number, but net...

In that case I don't have much else to tell you. The SIM is working so it's not your account or Koodo's network. Check it out at a Koodo store if you can. You can find your nearest store by clicking here.
says service state out of service (but it works in the phone I took the sim out of)
Userlevel 7
Badge +4
Did you try power cycling? (turning the power off and on again)
Mayumi wrote:

Did you try power cycling? (turning the power off and on again)

off on, and did a factory reset (nothing was on it anyways)
Userlevel 7
Badge +4
There were two different versions of the nexus one, one is compatible with Koodo and one is not. What provider was the phone originally with? Unless it was Rogers or AT&T it likely does not have the correct frequencies.
Userlevel 7
Badge +4
Timo Tuokkola wrote:

There were two different versions of the nexus one, one is compatible with Koodo and one is not. ...

I thought that too, but my Nexus One was the international "Yakju" model (US is "Takju") and it worked with both Rogers and Telus. Never tried it with Koodo, but that should work too. What version does your N1 have, F L?
Timo Tuokkola wrote:

There were two different versions of the nexus one, one is compatible with Koodo and one is not. ...

Nexus one android version 2.3.6 Baseband version 32.41.00.32u_5.08.00.04 Build grk39f

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