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Question

No balance due, phone can't connect in USA + UTM3 Error When Calling


Hello.

My phone is not working. I made a payment last on April 19.

My self serve show NO BALANCE OWING.

It does not show a balance owing.

When calling my number, I get error UTM-3.

I am currently on a plane, and in the US so I am unable to call #227. Please help

7 replies

Userlevel 7
Badge +4
On self serve, make sure the Free International Voice Roaming add-on is applied
I need my account number for my up grade and a payment ..can I get an copy of it..thanks
Userlevel 7
Badge +4
Walter Beboning wrote:

I need my account number for my up grade and a payment ..can I get an copy of it..thanks

Hi Walter,
Your account number should be on your service agreement.  
Walter Beboning wrote:

I need my account number for my up grade and a payment ..can I get an copy of it..thanks

Where's. Can I find that?.. I never got the bill yet, I live in Canada, I'm trying too up grade my phone , n payment ..
Userlevel 7
Badge +4
Walter Beboning wrote:

I need my account number for my up grade and a payment ..can I get an copy of it..thanks

It should be the paper you got when you first signed up with Koodo.

How long have you been with Koodo?  Have you made payment to Koodo before?
Walter Beboning wrote:

I need my account number for my up grade and a payment ..can I get an copy of it..thanks

I'm new I signed up over da phone, but never got my paper work bill yet..n today is due..for me..I wanna pay it at our post office, therw instance gram..k I do that?
Userlevel 7
Badge +4
Walter Beboning wrote:

I need my account number for my up grade and a payment ..can I get an copy of it..thanks

When you signed up, you should have gotten a validation email for your self serve account.  Check your email and spam folder.  Once you are in your self serve, you can download your PDF ebill and your account number should be on that 

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