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My phone does not receive picture messages even though I have unlimited text and picture messaging. Any ideas?


I have a Windows phone and when we set up the plan we made sure I got unlimited text and picture messaging but I cannot receive any pictures. I just receive a message saying click to receive image(or something like that) but when I go to click on it nothing happens. I do have prepaid service but I've never had this issue before and my husband who has a contract is also experiencing this issue. Please help
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Best answer by Chad Burr 25 March 2014, 07:14

Strange that you both have this issue. Do you possibly have aa data block on either account or have your data turned off on the phones? Data is required to use picture messaging.

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Strange that you both have this issue. Do you possibly have aa data block on either account or have your data turned off on the phones? Data is required to use picture messaging.

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