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Mobile data does not work on pre-paid account after switch from monthly user

  • 9 January 2015
  • 5 replies
  • 72 views
P
I recently switched to a pre-paid account from being a monthly subscriber. I'm using an unlocked Lumia 925, which has worked very well since I brought it to Koodo as a monthly user. Since the switch, I can't seem to send or receive picture messages, nor can I seem to access any mobile data. I don't know if I had the problem even before the switch, but it has only become apparent to me now. I'm turned the phone on and off, but no help there. Any ideas? Is there a way to check if it is properly functioning? From my Self-Serve Pre-Paid web account, it says I've used no mobile data, and my phone's DataSense tracker shows 0mb data usage. Any help is useful! Thanks!

5 replies

M
Userlevel 4
Have you purchased a Data Booster add on? If not, that's why. It is required as a prepaid customer that you add on all your features separately.
P
Yes, I purchased 1gb Data Booster, and it shows that 0mb of the 1gb purchased have been used.
Chad Burr
Userlevel 7
Badge +4
All settings...cellular and SIM Does yours look like mine?

I don't wear deodorant and I only take bubble baths.
Chad Burr
Userlevel 7
Badge +4
All settings...cellular and SIM Does yours look like mine? [img]https://d1qy7qyune0vt1.clou...Except for the AT&T part that is.
I don't wear deodorant and I only take bubble baths.
P
All settings...cellular and SIM Does yours look like mine? [img]https://d1qy7qyune0vt1.clou...I don't have a similar screen. Under settings, the folder title is "mobile+sim" and the following are the options listed: Active Network: Koodo Data Connection: On Data Roaming Options: Don't Roam SIM Settings: SIM Under SIM settings, the following: SIM name: SIM Highest connection speed: 4G Network Selection: Automatic I can see nothing about APN under this folder and subfolder. Thanks!

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