Koodo Community



I changed my phone number with Koodo but its not changing on the phone.

I changed my phone number on self serve it said to turn my phone off wait 15 minutes, so I did. my number changed, as in people can't text my old number. But when I go into information on my cell, my old number is coming up, how do I get that to change to the new one. Why can't I send your receive picture messages since I changed my number, I pay for it in my plan I SHOULD BE ABLE TO USE IT.

2 replies

Userlevel 2
This isn't important. It will update on it's own. Picture messaging requires mobile data to be on.
Userlevel 7
Badge +4
Just give it a bit more time. You may want to pull out the battery and sim and retry as well