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How To Suspend Prepaid Renewal


Userlevel 2
Im a prepaid customer my plan renews on the 4th of the month. This morning I put money to pay for next month on my account. Sadly my phone got broke this afternoon at work. I cant get a new one for a couple of weeks. How do I suspend renewal so my money doesnt go on a phone I cant use?
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Best answer by Ahmad 28 November 2015, 12:44

Are you on pre-authorized payments? I'm assuming you are otherwise you wouldn't ask how to cancel renewal. Just remove the card from the account and your account won't renew. Remember, by not renewing your base plan, you'll lose all your boosters if you have any

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Userlevel 7
Are you on pre-authorized payments? I'm assuming you are otherwise you wouldn't ask how to cancel renewal. Just remove the card from the account and your account won't renew. Remember, by not renewing your base plan, you'll lose all your boosters if you have any

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