Koodo Community
Question

Great tech support

  • 14 July 2013
  • 4 replies
  • 48 views

The tech support was great. I have an unlocked AT&T Samsung Focus Flash and the MMS stopped working when I reset the phone. This is a windows phone and finding the settings for MMS was not so intuitive. The tech support directed me to look up how to find MMSC settings and change them. She was right. As soon as I found a way to access MMSC settings (by installing wireless manager from marketplace) it was a piece of cake. Thanks Koodo - so unpretentious and so helpful. Most efficient service experienced to date. Gotta love Koodo - a modern business for the modern times.

4 replies

Userlevel 6
Yeah, we rule, no denyin'.
Userlevel 6
Nice! Thank you for the feedback, Nadia! We're glad to read that you enjoyed the service 🙂 Have a great week!
Hi I dropped my phone at work and I can't get any service
Userlevel 5
Badge +4
Hi I dropped my phone at work and I can't get any serviceHey Steven,

Are you still experiencing issue with your device? Sorry to be the bearer of bad news but if there is a physical damage, the manufacturer’s warranty will not cover that type of damage. Please visit a store and click here: http://koo.do/JVO5Mk for information about the warranty.

Thanks

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