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Exchanging defective phone?


I ordered a Nokia lumia 520. A couple months later, the power button has stopped working. Lots of other customers report the same problem online. Instead of a repair, can I exchange this P.O.S. phone for a different one? Thanks.

2 replies

Userlevel 7
Badge +4
Since you're out of the initial return period the only thing you can do is request a warranty repair. I would suggest calling customer service to get started. You cannot change your phone at this time.
Userlevel 7
Badge +4
Unfortunately, Nokia doesn't have the same policy as Apple 😛

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