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Cannot send or receive pictures on my Lumia 800


Hi everyone, I cannot send or receive pictures on my Lumia 800. I bought my phone while ago when I went on vacation to India (since it had not been released in Canada yet.) Anyone know how to fix this frustrating problem? I've had it for years. Thanks

7 replies

Userlevel 5
Firstly are all other data services working? If so you need to edit the APN settings for MMS. Koodos settings are located here http://koodomobile.com/en/ab/non-koodo-phone-data-setup.shtml I don't have the Lumia 800 so I'm not sure where to guide you in settings to find where to edit them, but this is likely what the issue is.
Jorden wrote:

Firstly are all other data services working? If so you need to edit the APN settings for MMS. K...

I downloaded the Network Setup and filled in the required information and It still doesn't work 😕 Heres what the layout looks like: Connection Name: (Check box) Make this my current APN Internet APN Access point name: proxy address: proxy port: username: password: MMS APN MMS access point name: proxy address: proxy port: username: password: MMSC address:
Userlevel 5
Jorden wrote:

Firstly are all other data services working? If so you need to edit the APN settings for MMS. K...

I've never had to do an APN edit myself so you're starting to get outside of my knowledge base 😉. I do know that it's possible that there's something that needs to be reset on the back end of your account as well, so best thing I can suggest is make sure the MMS APN settings are entered and maybe give tech support a call tomorrow? I know they can't provide support for phones Koodo didn't carry, but they should be able to check to make sure things are ok on your account. Another way you could test it is if you know anyone with a Koodo phone that takes a micro sim you could test your sim in their phone to see if MMS works. At least then you know if its your account or the Lumia.
Jorden wrote:

Firstly are all other data services working? If so you need to edit the APN settings for MMS. K...

dangit, alright thanks for the help.
Userlevel 3
Jorden wrote:

Firstly are all other data services working? If so you need to edit the APN settings for MMS. K...

That is a normal issue with unlocked WP phones. Since your not able to edit the MMS APN on WP7.x you will likely have to download the "network setup" app from Nokia and see if that fixes the issue.
Userlevel 7
Badge +4
You may need to download a nokia network config app to be able to access these settings.
Userlevel 7
Badge +4
This is the app you need: http://www.windowsphone.com/en-us/store/app/network-setup/b95840dc-a542-42a6-bee4-7d1a12f62d2c And just in case someone with Windows Phone 8 is having the same issue, here's the app for them: http://julip.co/2012/12/lumia-810-change-apn/

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