Wireless home phone won't receive calls | Koodo Community
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Wireless home phone won't receive calls

  • 27 August 2018
  • 1 reply

WHP when I call out it works and shows the phone number on the display. But I cannot receive calls and when I try to call if from other phones it says the phone number is invalid? I bought it a week ago so porting is long done any suggestions. Last time I called in to customer service it took almost 2 hours to speak to someone.

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Userlevel 7
Badge +4
Are you sure that the porting is done? It has been known to take up to several business days. I'd say if you still cannot receive calls tomorrow and it's been over 5 business days I would send a private message to Koodo via Facebook Messenger or DM via Twitter to get an update on the status of your port