I recently received the hub from Koodo to set up a wireless home phone, and I can’t get a connection. I’ve tried everything that was suggested and so far have had no luck. I’m wondering whether the SIM card was supposed to have been activated and wasn’t?? I didn’t receive any notification that anything had been activated. Should this have come in an email? Please help me! We’ve been a week without long distance now, and am still being carried by 2 providers!!