I switched my landline phone to Koodo wireless home phone about three months ago. Outgoing calls are no problem but many calls from landlines to my wireless home phone keep getting a busy signal. If the caller uses a mobile phone instead, the call connects. I don’t have any call blocking features activated.
The hub is close to a window and gets a strong signal. I restarted it many times, removed and re-inserted the SIM card. No change.
Does anyone have any suggestions/ideas on what I can try next? I’m getting close to reverting to my previous landline service and ditching Koodo wireless home phone. Thanks for your time.
Best answer by GSR
Update: Koodo/Telus technical support believe the issue is with Shaw. My WHF number was ported from Shaw and the landlines that are getting a busy signal when they call me are also with Shaw. Technical support guy has seen the issue before; it was a result of Shaw not removing something from my account with them when I ported to Koodo. He has contacted Shaw to get them to fix my old account with them (they still think my number is with them). I’m hoping to get confirmation in a day or two. Will update then.