I got a phone hub from a seller who told me, it was used with Koodo, but when I put koodo sim, it didn't work. After struggling to call customer care, finally got customer call after 4 days.. they told me to go to store and if nothing works, store can cancel the account. Next day I went to store, they found my device or hub is defective and they said they cannot cancel my account and they took my number and gave it to customer care. I did pay my fees (connectionfee, charges for days which I have not used). I am trying to connect to customer, digital rep is saying, I will get a call back for 15 mins, 30 mins, 1 hour something like that, but i am not getting call back and not able to cancel my account. Give me some suggestions..