I’m thinking of moving to WHP, but I’m getting conflicting information about toll free numbers. I’ve seen posts which indicate that if you call a 1-800/888/877/etc number from your WHP and that number is terminated in the USA you will pay long distance charges. I found that to be an odd claim as any “toll free” number should be toll free.
So I called into Koodo and asked this question. They referred me to technical support and said the same thing. If you call a toll free number and it terminates in Canada there are no long distance charges but if the number terminates in the US then you pay long distance charges (to the US).
Can someone provide clarity on this matter? How am I supposed to know where a toll free number will terminate? It makes no sense they can charge you toll if it’s a toll free number and that company allows that number to be called from Canada.