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Porting over home phone number to Koodo home phone solution.


I received my new Koodo home phone solution and ported over my home phone number last Monday - 5 business days ago.  I can dial out on the solution, and do see the correct phone number.  When I try to dial in, I get a message phone number is no longer in service.  This message started on Thursday.  Obviously distressing as no one can reach us.  

I have tried, shutting down unit, removing sim card, and reinstalling, but no resolution.  I went to change number on self serve and it suggests going to a check status tool that I can not find.  Reviewing this self-serve site, other people can not find this tool either.

Anyone have any suggestions on how to resolve this.  Should I be calling Bell ?

4 replies

Userlevel 7
Badge +4
Did you forward the number perhaps? We experienced the same problem and disabling the call forward solved it.
Hi Sophia, Thanks for the reply, no, we didn't do anything to the new phone.  The old phone line that was owned by Bell is shut down.  So it looks like Bell did something.
Just a quick update.  I contacted Koodo via phone since it was more than 5 days.  Spoke with an excellent person who reached out the proper department and after about 15 minutes, the issue was resolved.

Glad I made the call and great service.
Userlevel 7
Badge +4
kdjwlkjwlkj wrote:

Just a quick update.  I contacted Koodo via phone since it was more than 5 days.  Spoke...

Great!! Thanks for letting us know 🙂

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