I recently switched to Koodo in the spring (march) and at the time tried to order a whp at the same time. was told that i would need to wait 90 days before being able to add a line to the account.
Never the less I waited, and am just getting around to trying again.
I am able to login to my account go to the phones menu an choose “add a line”, I get the two factor auth, and am able to proceed to add the new line. I am able to enter my name, choose that i am going to be transfer a number and confirm my address and email. I get another conformation page where i have to confirm the shipping address and check a box confirming it. when i try to proceed to the next page all I get is
Something went wrong. Please try again “
I have tried doing this at all hours of the day over the last several days. Is there currently a known issue or do i have to order this as a separate line, separate account and then link the accounts after?