So I'm aware and I understand that the Assistance by phone can take some times before somedy answer. But it's impossible that I tried from 15PM to 21PM and nobody could take the call. I stay on the line for 2hours and half at time with 2 phone in same time. I didn't hang up that was Koodo that hang me up each time. Plus I want you to adjust your opening hours if it says that you were closed when I call at 20hPM ! I'm more than disappointed. It is impossible that the waiting time equal 5 hours and a half (not exagerations). So I hope they offer me something for this counter time because I will not be with you anymore otherwise. Poor services or in need of more organisation and simplification of their system. (payments and also services).