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How do i setup my koodo homephone during Covid 19 lockdown?

  • 29 April 2020
  • 4 replies
  • 170 views

Hello, 

I wanted to buy the koodo wireless homephone online for $5/month but I wasn't sure how to set it up wo that I can take my phone number from Rogers and transfer it over to the koodo service. I tried calling but due to the social distance circumstances koodo was not able to take my call to help me set this up. I was wondering what is the process of I want to switch my Roger's home phone to koodo and at the same time keep my number the same?

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Best answer by Dinh 29 April 2020, 19:30

You could buy it online and it will be shipped to your place.

Regarding the setup, they have some instruction here https://www.koodomobile.com/en/help/101-koodo-wireless-home-phone

They will give you a temporary number when the WHP arrives. After that you could transfer your number from Rogers to that one via selfserve  https://www.koodomobile.com/en/help/moving-your-number-koodo

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Userlevel 7
Badge +4

You could buy it online and it will be shipped to your place.

Regarding the setup, they have some instruction here https://www.koodomobile.com/en/help/101-koodo-wireless-home-phone

They will give you a temporary number when the WHP arrives. After that you could transfer your number from Rogers to that one via selfserve  https://www.koodomobile.com/en/help/moving-your-number-koodo

Userlevel 7
Badge +4

https://www.koodomobile.com/phones/wireless-home-phone?&CMP=KNCKDO0428Google_Koodo-ROI_Google_413620295664&utm_source=google&utm_medium=cpc&utm_campaign=Koodo-ROI&utm_content=413620295664&gclid=Cj0KCQjwy6T1BRDXARIsAIqCTXqfjj606ZypHtHxHE97QiXEhxsQOcImHudmHlbzYjjdV-pdstbIpMkaAs-tEALw_wcB&gclsrc=aw.ds

 

You're able to purchase it from there. I'd wait until you get it set up and then in self-serve you can request to move (port) your number. It'll take a few business days to complete a port.

I also was trying to use Self Serve to order the WHP. I requested that I keep my current number but when I got to the page to finalize, I noticed there was a strange ph no underneath my email address. 780-777-7171 turns out its a business in downtown Edmonton.  Don’t know where it came from.

So if I order this WHP, I will be able to transfer my Telus landline number over to WHP after a few days??

Userlevel 7
Badge +4

I also was trying to use Self Serve to order the WHP. I requested that I keep my current number but when I got to the page to finalize, I noticed there was a strange ph no underneath my email address. 780-777-7171 turns out its a business in downtown Edmonton.  Don’t know where it came from.

So if I order this WHP, I will be able to transfer my Telus landline number over to WHP after a few days??


They gave you a temporary number, when you receive the device (or when you have the activation email) you could change your number  in your selfserve https://www.koodomobile.com/en/help/moving-your-phone-number

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