The Home Phone was first setup with number provided by Koodo....so I could test it out. On Day 2, once I was satisfied with the Koodo Home Phone performance, I initiated the "port over" of my land line which was completed successfully a couple of days after that.
However, my first bill is charging for air time (48 minutes at $0.50/min = $24) under the "provided phone number" this should not have happened. In addition the bill shows some minutes as free. These should all have been free. Those charges are only from day 2 of having the home phone...nothing from day 1 of having the home phone.
Not sure if I should be calling the toll free number for help/adjustment....I am a little leary of the potential $10 charge to sort this out.
Koodo Rep: No access to FaceBook so any private messaging will have to be done by email.