I bought a Wireless Home Phone about a month ago and it was working fine. 2 days ago it just stopped working, no calls in or out, my phone set display says "no line". The hub showed all green lights. I tried turning it on and off, reinserting the SIM card, nothing worked. I contacted Koodo and they said to return it to the store who would replace it. Went to the store, they looked at the notes on my file, they contacted customer service, and customer service refused to exchange it. Said it had to go out for repairs. They also refused to give me a loaner. The guy at the store argued with the rep on the phone because the notes on file said that they told me to go the store to exchange the hub for a new one. I contacted customer service again when I got home and they said the first rep should not have told me that. Said their policy is to send it for repairs with no loaner. I asked where this policy is on their website and they couldn't tell me. I asked for a manager, and she said she was one. Basically said too bad for me.
My questions are:
-does the home phone hubs tend to break down a lot?
-the only policy I can find on my contract or on the koodo website refers to cell phones...which they do have to give you a loaner if it falls within the one year warranty, or an accessory which they have to replace if within one year. The warranty in the box for the home phone is one year. Does anyone know what the policy is for the home phone and where I can find it regarding loaners or replacing it?
-is Koodo customer service always this bad? I got a koodo cell phone earlier this year and between that and the home phone, any time I have a problem with my bill or like in this instance I get no where and have no way of escalating the complaint. I always end of just giving up. I am thinking of just cancelling everything and going with a different provider and chalk it up to a lesson learned.