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cant receive calls


i ported my number from rogers to koodo phone line and i can call when calling it is showing my rogers used to be number. but i cant receive calls

3 replies

Userlevel 7
Badge +4
Porting can take some time, and happens in stages. All the incoming points of contact need to be updated to send the call to your number on the Koodo network, rather than looking for it on Rogers. Might take a few hours to a few days for WHP.
ok after how many days should i wait before seeking for help on that matter
Userlevel 7
Badge +4
Patrick Le Breton wrote:

ok after how many days should i wait before seeking for help on that matter

You can call at anytime, but normally give them 1,2 days and restart your WHP before checking it.

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