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Broken home phone device

  • 6 January 2021
  • 5 replies
  • 72 views

The Home phone hub provided by Koodo is no longer working- the antenna is falling off - how can i get it replaced 

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Best answer by rikkster 7 January 2021, 09:03

If you have the ZTE model WF721 home phone (the label is on the underside of the unit) you can get a replacement antenna on eBay. The thin needle part is part of the antenna. 

ZTE WF721 Wi-Fi Home Phone Antenna

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5 replies

Userlevel 7
Badge +4

Fall off how? They tend to Ge tloose easily. Can you not screw it tight again?

Userlevel 7
Badge +4

When did you get the hub?

The hub is about 3 years old - and it cannot be screwed in - it is a thin needle part that goes into the part that gets screwed in - the antenna just fell sideways and fell of 

Userlevel 7
Badge +4

The hub is about 3 years old - and it cannot be screwed in - it is a thin needle part that goes into the part that gets screwed in - the antenna just fell sideways and fell of 

Unfortunately at 3 years old, you may not have any other recourse and it would not be under warranty anymore

Badge +4

If you have the ZTE model WF721 home phone (the label is on the underside of the unit) you can get a replacement antenna on eBay. The thin needle part is part of the antenna. 

ZTE WF721 Wi-Fi Home Phone Antenna