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Bill is charging me for next month as well!!!!!!!!


Hi i got my koodo service on august 28th. so it was 10 days and my bill should have been 10 dollars, but it is 10+40  . there must have been a problem. Im not paying this!

4 replies

Userlevel 7
Badge +4
Have you reviewed your PDF invoice in Self-serve? It contains all the fine details of your bill.  Your first billing period is pro-rated from when you signed up to the billing date. You are also charged [b]services for the upcoming month in advance This occurs when anyone signs up with a provider. Similarly, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process. http://help.koodomobile.com/my-bill/charges-explained Then go to "charges on my first bill"
Userlevel 7
Badge +4
Your first bill is your pro rated amount plus your first full month. Look at page 3 of your bill and it'll break that down. Don't worry, you didn't get overcharged! Your next bill will be the normal amount and all is well.
David wrote:

Have you reviewed your PDF invoice in Self-serve? It contains all the fine details of your bill.&...

thnx alot
Goran wrote:

Your first bill is your pro rated amount plus your first full month. Look at page 3 of your bill ...

thanx alott

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