I ordered a galaxy s9 on June 3rd, on the 10th it was lost by UPS. IT HAS TAKEN OVER A MONTH of calling 3 times a week for them to tell me…
" oh we dont have any s9's available at the moment"
"Okay, give me a better phone for the same price"
"Oh no the best I can do is a $50 gift card, maybe $100 but I will get flagged!"
This.... is after being sent to every single facet of this companies bull customer service lines. I have talked to the QUALITY CONTROL TEAM, THE ONLINE SERVICES TEAM, THE MANAGER OF THE ONLINE SERVICES TEAM, THE CUSTOMER SERVICE MANAGERS, AND FINALLY A SUPERVISOR. All culminating yesterday when I was promised I was talking to someone with atleast a LITTLE authority to deal with this absolute ridiculous situation I've been put in, when I had that exact conversation above. They have kept me waiting WEEKS more than once!
If Koodo cannot offer me a deal better than a $100 gift card after spending 6 hours of my time over the past month on breaks and lunches talking to every single "level" of management over the phone then they do not deserve mine or your business. It's truly embarrassing. They have literally wasted my time in the truest possible sense.
I gave koodo the benefit of the doubt and they never showed they actually cared as a company about their customers.