Just a general question/complaint.
I am moving to Calgary from Toronto this weekend, and for over a month now I have been trying to set up a Koodo Phone plan ahead of time, and it's been made difficult to impossible at every turn.
First I called and asked if they would send a SIM card to my Ontario address but for an Alberta number. Answer: No. For... Reasons I guess.
Next I said okay well can you ship the sim card to my friends house and I will pick it up. Also no.
Last, since I finally have an address in Calgary I changed my credit card address and ordered a SIM card, thinking "okay great it will be waiting for me there when I get there next week" except oopsie, Equifax hasn't updated my new address yet because of course they haven't it's been like a week.
So basically it's impossible to order a SIM card ahead of time online, you have to go to a store, which also means you can't get the discount for ordering online.
Honestly how hard it is it to add an "I'm moving" tick box to the order process, where you can do this revolutionary thing where you enter the old billing address for the purpose of credit checks.
Its intensely frustrating to want to buy a service, talk to multiple reps, and be offered solutions that are completely unworkable. Like "get an Ontario number and then pay money to change it when you arrive"
At this point I genuinely wonder if I should sign up with another carrier just out of spite, since Koodo has been singularly unhelpful throughout this process.