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Warranty Error 3001


HI :) I am not a Koodo customer yet but am trying to order an iPhone 12 Pro and a plan from them. Each time I click on checkout I get this message : “Oops! Something went wrong. Our systems aren't able to process your transaction at this time. Please try again later. Getting Warranty error. ERROR CODE - 3001"

This occurs before I am able to put in any credit card/address information. I just can’t get to the checkout page to buy it. I was having the same issue last night and figured it might work this morning but I am still having no luck. Any help/suggestions would be appreciated! 

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Best answer by rikkster 3 April 2021, 16:37

There is an option to add AppleCare+ from your iPhone after purchase. By going to Settings > General > About - under Limited Warranty, you should see a status message “AppleCare+ Coverage Available” and the remaining number of days to add coverage.

https://support.apple.com/en-ca/HT202702

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I’d really like to go with Koodo but if no one answers this thread I’ll have to go with another provider.

Update: So I can get to the checkout if I do not select “add apple care”, but I want apple care. Can I get this after I already have my phone?

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There is an option to add AppleCare+ from your iPhone after purchase. By going to Settings > General > About - under Limited Warranty, you should see a status message “AppleCare+ Coverage Available” and the remaining number of days to add coverage.

https://support.apple.com/en-ca/HT202702

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