Back on September 3rd I ordered 3 phones, 2 of the phones were shipped and received without issue but one has gone “missing”. Koodo online order tracking shows that it has been shipped, UPS tracking has been stuck at “Label created” since the 4th which is when I received the shipping confirmation email from Koodo.
I have been in touch with UPS a handful of times and have also chatted with Koodo reps via twitter DMs. Koodo states that UPS has the phone, UPS says that they don’t have it.
I have emailed the webstore as per the advice given via DM, I received a reply stating that they are forwarding my email to the support department….
I am stuck and really need this phone. I also see other people within the last few weeks are also experiencing the same thing. This is clearly a process or personnel issues (phones going out the back door?) if its happening often. I can understand pick tickets getting lost but when there’s a tracking # generated and 2/3 phones make it out the door but one doesn’t, I’m curious as to how that happens.
If someone can help me it would be appreciated!!