Koodo Community

unable to upgrade phone

  • 9 March 2021
  • 4 replies

I am trying to upgrade my phone online. I have a credit on my account. I het to the end and submit the order and it then tells me price plan is not valid.

4 replies

Userlevel 7
Badge +4

That usually happens when you try to get a tab or bonus that you don't qualify for. What plan and tab are you trying to change to?

Tried again later and it worked! Have my new phone ordered!

Userlevel 7
Badge +4

Yay, that is good news :) Congrats on your new purchase!