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Unable to return iphone


Userlevel 2

I’ve been trying to return my iphone for 2 weeks now. I’ve been back and forth with web store via emails and Koodo rep through Twitter messages. Each time I am asked to enter sim card in the phone to register it on network. I have done it multiple times and also made calls with it but still same ask from koodo

What are my options here? Do I just keep the phone in my drawer and pay the bill to Koodo because clearly I do not see it being returned any time soon as the 30 days are almost up

Anyone have any ideas on what to do? 

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Best answer by MilkyWay 22 August 2021, 17:44

Nothing today again. Still waiting

Lets see

If you still do not hear back from them by Monday, I would suggest you to follow up with them through email and request a return label for you to ship it back to them.

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Userlevel 7
Badge +4

How did you buy a phone?

Did you follow this return procedure?

 

https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone?search_api_views_article_search_fulltext=Return

Userlevel 2

I bought it online. Followed every single step plus the what the twitter rep and web store advised. Nothing so far

The return hasn't even been processed yet. 

Userlevel 7
Badge +4

I bought it online. Followed every single step plus the what the twitter rep and web store advised. Nothing so far

The return hasn't even been processed yet. 

As far as I know, once you requested  for returning  your phone, they should send you return mailer.

They advices you put a SIM in your phone, so the system can tell what phone you are using. 
 

If you initiate your return process already - contact them through email, phone and Twitter- they can’t denied when you started your return process 

Userlevel 7
Badge +4

I bought it online. Followed every single step plus the what the twitter rep and web store advised. Nothing so far

The return hasn't even been processed yet. 

I would definitely follow up with the Koodo Web Store at koodo.webstore@koodomobile.com and let them know that the deadline for the 30-day return window is soon approaching. In the meantime, I flagged a Koodo rep to assist you.

Userlevel 7
Badge +4

Hi @Tanveer0543 

 

Did you get anupdate from our Webstore team? 

Userlevel 2

Hi @Flo Koodo ,

Nothing yet.

Thanks for following up

 

Userlevel 2

@Flo Koodo Just got the email from Webstore with a confirmation that the return request will be processed in 24 hours.

Thanks for your assistance 

Userlevel 7
Badge +4

That is great, thanks for the confirmation :) 

Userlevel 2

Nothing today again. Still waiting

Lets see

Userlevel 7
Badge +4

Nothing today again. Still waiting

Lets see

If you still do not hear back from them by Monday, I would suggest you to follow up with them through email and request a return label for you to ship it back to them.

Userlevel 2

All set. Thank you so much all for your assistance and to everyone I've chatted with in Twitter. Much appreciated. I have received the email and just dropped the package off at Canada Post.