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Question

phone still not verified

  • 8 September 2021
  • 5 replies
  • 67 views

Hello,

I ordered a phone on August 27th and the purchase still hasnt been verified and shipped out, even though the phone is showing up on my tab.


5 replies

Userlevel 7
Badge +4

Hello,

I ordered a phone on August 27th and the purchase still hasnt been verified and shipped out, even though the phone is showing up on my tab.

What is your order number? Which device did you order?

Hello,

I ordered a phone on August 27th and the purchase still hasnt been verified and shipped out, even though the phone is showing up on my tab.

What is your order number? Which device did you order?

The order number is HFO31253248 and the phone is a Samsung Galaxy A12

Userlevel 7
Badge +4

The order number is HFO31253248 and the phone is a Samsung Galaxy A12

I flagged a Koodo rep for you.

Hello,

I ordered a phone on August 27th and the purchase still hasnt been verified and shipped out, even though the phone is showing up on my tab.

What is your order number? Which device did you order?

The order number is HFO31253248 and the phone is a Samsung Galaxy A12

I flagged a Koodo rep for you.

Thank you!

Userlevel 7
Badge +4

Hi @Buhnie91 

 

Thanks for bringing  this to our attention! 

Upon checking with the colleagues from the webstore team, they confirmed that your order is approved and should be shipped to you next week.

 

In regards to the tab for the new phone, this is added to your account as soon as the order is approved, for further questions or inquiries, feel free to contact our webstore team by email: koodo.webstore@koodomobile.com

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