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Phone hasn't shipped and it was supposed to within 2 weeks (it's been 3 weeks)

  • 11 June 2021
  • 9 replies
  • 518 views

As mentioned in the title, I ordered a Samsung s21 Ultra on the 23rd of May, and it mentioned when ordering that it'd ship within 2 weeks and it’s been 3 weeks and so far nothing. I just checked and it still says it takes 2 weeks for shipping.

 

In addition, I ordered it while the offer for the Samsung Galaxy Buds was still active, would I still be able to get them?

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Best answer by Mayumi 12 June 2021, 20:52

Hi @Charfield 

 

Thanks for the report! 

 

We have checked with the Webstore team and they confirmed that expected shipping was initially 6th June.

 

Due to unforeseen circumstances, there is a delay with restocking the phone by the manufacturer.

 

Our inventory team sent already a notice  to the manufacturer to speed up the supplies .

 

As soon as the model is restocked, it will be shipped to your address and you will get notified.

 

If you have further questions related to the order, feel free to reach out to our webstore team: koodo.webstore@koodomobile.com

 

We are sorry for any inconvenience created! 

It would be nice if Koodo have some system that let customers know their order will be delayed in case of situation like this.

I'm not sure the order tracking system will show you/customers any of this type of update.

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9 replies

Userlevel 7
Badge +4

What's your order number? I can flag a Rep to assist.
Hmm typically those promos must be done within the time period. The way it works is you register through your phone when you get it so it may require contacting Samsung if it goes past the expiry date to explain what happened.

What's your order number? I can flag a Rep to assist.
Hmm typically those promos must be done within the time period. The way it works is you register through your phone when you get it so it may require contacting Samsung if it goes past the expiry date to explain what happened.


It’s ****.

 

Hopefully, because it’s one of the reasons why I bought it then.

 

****hidden order number for security purposes

Userlevel 7
Badge +4

Hi @Charfield 

 

Thanks for the report! 

 

We have checked with the Webstore team and they confirmed that expected shipping was initially 6th June.

 

Due to unforeseen circumstances, there is a delay with restocking the phone by the manufacturer.

 

Our inventory team sent already a notice  to the manufacturer to speed up the supplies .

 

As soon as the model is restocked, it will be shipped to your address and you will get notified.

 

If you have further questions related to the order, feel free to reach out to our webstore team: koodo.webstore@koodomobile.com

 

We are sorry for any inconvenience created! 

Userlevel 7
Badge +4

Hi @Charfield 

 

Thanks for the report! 

 

We have checked with the Webstore team and they confirmed that expected shipping was initially 6th June.

 

Due to unforeseen circumstances, there is a delay with restocking the phone by the manufacturer.

 

Our inventory team sent already a notice  to the manufacturer to speed up the supplies .

 

As soon as the model is restocked, it will be shipped to your address and you will get notified.

 

If you have further questions related to the order, feel free to reach out to our webstore team: koodo.webstore@koodomobile.com

 

We are sorry for any inconvenience created! 

It would be nice if Koodo have some system that let customers know their order will be delayed in case of situation like this.

I'm not sure the order tracking system will show you/customers any of this type of update.

@Goran@Flo Koodo 

So if there’s no stock for the 256GB version, is there stock for the other 2 versions (128GB, 512GB)?

MFW it’s been a full month and still not phone.

Userlevel 7
Badge +4

MFW it’s been a full month and still not phone.

 

I would contact webstore directory and ask them what is going on.

koodo.webstore@koodomobile.com

 

In the time that I ordered the phone, the Samsung galaxy buds live Mother’s day promo was active and ran out, after some time the Father's day promo is currently active until the 5th of July and I've yet to receive my order.

 

I upgraded before time and had to pay the reminder of my previous* phone (not really previous because I'm still using it due to not actually having the phone I upgraded to) and currently being charged a tab for a phone I've yet to receive.

 

It's been so long that I can no longer check my order online because it only goes back 30 days.

 

Was told by customer support that it'd ship any moment now on Monday and it's now Friday.

 

I'm tired of having to contact Koodo support because all I get are empty promises that it'll get shipped as soon as there's stock that never seemingly arrives.

 

It's a rather frustrating experience to pay a tab for something you don't have and (from the looks of it) miss a promo that would at least take some of the sting off of paying the reminder of my “previous” phone.

I finally received the phone a week or so again and immediately used the coupon for the samsung galaxy buds, but just received a message saying it was denied:

Offer: Father’s Day Promotion

Reason: Invalid purchase date

Comments: Purchased outside of promotional period.

AFAIK, I did purchase it withing the promotional period (if not the father’s day promotion, it was the mother’s day one), what gives?