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Order Processing time

  • 16 March 2021
  • 3 replies
  • 107 views

I placed an order for a post-paid plan (HFO29343632) on March 5th, and it is still processing. How long does it usually take for an order to process? I don’t currently have a working phone, and am worried that Koodo might be trying to call me on my old, no longer working number to verify some information. Will they also email if there are any problems with the order?

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Best answer by rikkster 16 March 2021, 22:57

You have several options. You can send an email to Koodo’s webstore at koodo.webstore@koodomobile.com to check for any updates. Or send a private message to Koodo via Facebook Messenger or a direct message via Twitter. A Koodo rep should be able to provide you with an answer.

https://www.facebook.com/Koodo or https://twitter.com/koodo

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3 replies

Userlevel 2

No, they wont.

Badge +4

You have several options. You can send an email to Koodo’s webstore at koodo.webstore@koodomobile.com to check for any updates. Or send a private message to Koodo via Facebook Messenger or a direct message via Twitter. A Koodo rep should be able to provide you with an answer.

https://www.facebook.com/Koodo or https://twitter.com/koodo

Userlevel 6
Badge +4

Hey there, Sam B.! No worries, your order has been approved and the SIM card will soon be shipped to you. We don’t need to contact you. 

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