I've had two orders cancelled now - text from email is as follows:
"We hope you’re doing well. Extra precautions were required to protect your account and secure your transaction, so we need to validate your purchase in store. For this reason, your order has been cancelled. "
I live over an hour's drive from the nearest store, so that's not happening. The first cancellation I understood, because I tried to buy 2 SIM cards one right after the other. This second one I followed instructions, added a line to my account, etc.
Am I missing something here?
Best answer by MilkyWay
1 last follow up - instant callback once I booked it, phone rep was fantastic, set me up with 2 additional lines over the phone and waived the connection fee for both. This is exactly why I am switching all 3 of our phones from Bell to Koodo - Bell call reps bounce you from person to person and are totally inflexible, Koodo rep identifies my problem and sets me up inone phone call - outstanding.
Glad to hear that your issue is resolved!