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online Samsung s20 5g is this refurbished?

  • 10 March 2021
  • 3 replies
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I just ordered the samsung galaxy s20 5g off the website..it says nothing about being certified pre owned but i see my order shows RFB samsung   

Thats refurbished right?

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Best answer by Alexandra_Koodo 10 March 2021, 19:01

I just ordered the samsung galaxy s20 5g off the website..it says nothing about being certified pre owned but i see my order shows RFB samsung   

Thats refurbished right?

Hi there! Thanks for flagging it. I managed to check the order with our Webstore team. It’s a CPO (Certified Pre-Owned) phone. Learn more about this type of phone here https://www.koodomobile.com/en/help/certified-pre-owned-phones. If you aren’t happy with the phone you can return it in 30 days, the “Returning or exchanging your Koodo phone” process can be found here https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone .

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Yes, RFB is refurbished. I don’t see anything that would indicate this phone is certified pre-owned either. I’ll flag a rep to see why this is.

Userlevel 6

I just ordered the samsung galaxy s20 5g off the website..it says nothing about being certified pre owned but i see my order shows RFB samsung   

Thats refurbished right?

Hi there! Thanks for flagging it. I managed to check the order with our Webstore team. It’s a CPO (Certified Pre-Owned) phone. Learn more about this type of phone here https://www.koodomobile.com/en/help/certified-pre-owned-phones. If you aren’t happy with the phone you can return it in 30 days, the “Returning or exchanging your Koodo phone” process can be found here https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone .

Badge +4

Seems the S20 5G has disappeared from Koodo’s main Samsung phone lineup page and is nowhere to be found in the CPO section. That said, certified pre-owned phones are in like-new condition and backed by a one-year warranty from the date of purchase. 

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