Koodo Community

online phone shopping

  • 28 July 2020
  • 2 replies

i am looking to upgrade but every time i login it says i have to make the purchase in store which doesnt make sense because ive always done everything online

2 replies

Userlevel 7
Badge +4

What phone are you trying to purchase?

I’m having this exact same issue for over a month now, really wanting to upgrade my phone. Worst thing is i have 4 other phones on my account and I can order a phone online for all of them, except MINE. I did change my phone number 32 days ago now, so I thought maybe that was the issue but its been past 30 days now. :rolling_eyes: