Koodo Community

New phone not shipping?

  • 4 May 2021
  • 1 reply
  • 16 views

I ordered an iPhone 11 back in April and it said it shipped on April 12 but when I check the UPS tracking it’s been stuck on ‘label created, awaiting package’ since then. 

Has anyone been running into a similar problem? With the lockdown I’m wondering if there’s a backlog or backorder...


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I ordered an iPhone 11 back in April and it said it shipped on April 12 but when I check the UPS tracking it’s been stuck on ‘label created, awaiting package’ since then. 

Has anyone been running into a similar problem? With the lockdown I’m wondering if there’s a backlog or backorder...

Seems like UPS have not picked up their package yet. I would suggest you to contact the Koodo Web Store at koodo.webstore@koodomobile.com and ask them about your order.

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