I need a call back about this as the pre auth became a definitive charge even though the order was cancelled by koodo.
My signup was cancelled but the charges escalated from pre auth to posted on my credit card, how to get that refunded?
I need a call back about this as the pre auth became a definitive charge even though the order was cancelled by koodo.
Did you schedule a callback on Koodo Assist? If it doesn’t work, you can also contact a Koodo rep by Facebook Messenger or Twitter.
Userlevel 7
Unlike most online merchants, Koodo pre-authorizes and then posts the charge regardless of order status. You will automatically get a refund in a few business days (unless they make a mistake.)
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