Koodo Community

iphone 8 ordered

  • 18 April 2020
  • 2 replies

Hi there,


I ordered an iPhone 8 gold on April 4,2020. I got an email saying it will ship in 1-2 weeks. By when I track it, it only shows approved, but not shipped yet.  I ordered online for the first time considering staying at home is better idea than going to store during this social distancing times.

my current phone’s screen is broken and isn’t working fine. It’s hard on eyes. They have already started charging me for tab, even though they haven’t shipped the phone. 

order number- HFO26197242

please help.

thank you!


Best answer by Goran 18 April 2020, 17:01

I will flag this for a Rep to look into

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2 replies

Userlevel 7
Badge +4

I will flag this for a Rep to look into

Hi there,

how long it takes a rep to contact after you flagged? 
thank you