Inquiries related to Koodo Web Store orders - whether you're thinking about ordering, have a pending order, or have questions about an order you just received
- 130 Topics
- 728 Replies
I ordered the lg Velvet july 21st and haven't received a shipping notification. Having trouble finding any info on why it's taking so long. The email said I'd get a shipping email in 3-5 business days. Everything i look at says to check the 'track order' page, but there's nothing there as the order...
I was hoping to take advantage of the LG Velvet 5G Promotion ($200 prepaid Visa and wireless headphones). When I try to purchase the phone in self serve it does not list the promotion anymore. A rep told me today the promotion is still on however the LG website tells me that Koodoo is not a particip...
I’ve been looking to upgrade my phone online (my current tab is all paid off) and when I go to put it in the cart it says I must go to a koodo store. I have other lines on my account and I can still order a phone under any of these other ones, JUST not my phone. I did change my phone number, but tha...
I received an email from Koodo informing me that my order had been shipped and I could track it’s delivery with the supplied tracking number. You enter the number with a copy and paste … but UPS has no info regarding that number. So - who is screwing up here? UPS or Koodo?
I’m trying to preorder the illusion sunset online and I am getting “Looks like we're out of LG VELVET 5G ILLUSION SUNSET online. Please call your nearest store, or you can take a look at the other awesome phones we have here.” Am I no longer able to pre order? Is it an issue with the colour...
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