I tried to buy three sim cards for my family: myself, my wife, and my daughter all on a bring your own phone plan with the current special. The terrible web page wouldn’t allow me to order more than one sim in an order so I had to do three separate orders. Then I received the following Email back from Koodo:
We hope you are doing great!
We would like to inform you that your online order: HFOXXXXXX has been successfully approved. However, we regret to inform you that we have not been able to process your orders HFOXXXXX and HFOXXXXXXX, due to the fact that we are taking extra precautions to protect you from potential unauthorized access to your account or fraudulent activity. Therefore, we need to validate any NEW purchase in store.
If you are interested in add more lines in your account, we recommend visiting a Koodo shop so, one of our store representatives could verify your identity and see if they can activate a new line for you. Kindly be aware that any in-store activation comes with a $45.00 connection fee that would appear on your first Koodo bill. However, you would be given a personalized walkthrough of your Koodo services by the store representatives.
We apologize for the inconvenience it might cause.
Thank you for your comprehension.
Honestly, what kind of bs cash grab nonsense is this? Especially given the current Covid climate you want me to risk my health going into your store? Give me a freaking break. Why is it hard for you to take my money over the internet and give me what you claim to offer on your website?
Give your heads a shake Koodo. Not a good look for your company.