When logged into my Koodo account and shopping online, it does not let me put items into my cart and says that I must go to an store for everything. Is there a way to fix this? When I am not logged in, it let's me shop normally. If I place an order will it conflict with my account? Will I be able to keep my current phone number?
Userlevel 7
+4
This can happen for a number of reasons. Do you have the ability to visit a store? They should be able to help you out there.
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This can happen for a number of reasons. Do you have the ability to visit a store? They should be able to help you out there.
No, I am not able to go to store. Was hoping there could be a resolution online or over the phone.
Userlevel 7
+4
Are you currently a Koodo customer? What plan are you on as of now?
Normally, if you saw the message, there was a “flag” of some kind on your account. That required extra security measure for Koodo to ask you to visit them at their store.
Are you currently a Koodo customer? What plan are you on as of now?
Normally, if you saw the message, there was a “flag” of some kind on your account. That required extra security measure for Koodo to ask you to visit them at their store.
Yes, I am currently a Koodo customer. I have the $35/month plan with unlimited minutes, text and 2 GB of data.
I am trying to discover the extra security issue that there might be and resolve it without going to a store.
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