So I ordered a new phone with Koodo 2 days ago. They told me my order was up for approval and I would get a shipping notification when it had been shipped, but that I could track my order in the meantime.
I was never able to track my order from the beginning. Once I enter the order number and my email, the page just loads and loads and never changes. I even let it sit on my laptop for hours and it never changed.
Then, I got a shipping notification from UPS, great. It told me my package would be here at 3:15 and it never showed up.
At this point I just want to be able to track my order so I know that it was for sure approved and I am going to get the phone at all. I get a lot of spam email so it could've been a fraudulent UPS shipping notification.
I'm a new customer and I'm already frustrated with the service I've received.